Affordable Pet Labs
Dog - Total Fecal Tests Plus Giardia
Dog - Total Fecal Tests Plus Giardia
I wrote a review a few days ago that appears to have either been removed or hidden from view on this website, which is disappointing. Paying customers should have the right to provide their honest feedback on if a product and/or service met their expectations. Any company with integrity should be open to constructive feedback and use it to improve. It does not make sense to allow customers to leave reviews when only the favorable feedback will be allowed to remain on the website. I am fully expecting this review to be removed as well based on my previous experience with this company.
After ordering, I received the Worm & Parasite Total Fecal Test in a few days which was great. My dog had a vet appointment where she received her vaccines/wellness exam. We couldn’t get a fecal sample the morning of her appointment, so the vet could not perform the worm/parasite test. My vet is pretty far and I didn’t want to make the drive, so I thought that it would be easier/ convenient to use the worm & parasite test from Affordable Pet Labs. Based on the fact that I have not received results a week later after submitting a fecal sample, it would have been much easier for me to get the test done at the vet where I would have received results the same day. I have sent two messages to this company to request an update and I have not heard back yet. I would not recommend to anyone who wants/needs test results in a timely manner.
After submitting my previous review, I received an email from the Affordable Pet Labs team informing me that my pet’s results were emailed yesterday and to check my spam folder. I did find the results in my spam folder, but I am still unsatisfied with the customer service and lack of communication that I received. It took a week to receive results and I probably would not have received the results at all had I not repeatedly reached out to the company. I needed a fast turnaround, so I did not find this service to be fast or convenient as advertised. Therefore, this company did not meet my expectations. However, this company is better suited for someone who does not need results fast to make informed decisions pertaining to their pet’s health and overall well-being.
Thank you for taking the time to share your experience with us. We appreciate your feedback, and we're truly sorry to hear about the delay in receiving your pet's test results.
After reviewing your account, it appears that our team has already sent you an email with the results. Sometimes these emails can end up in the spam or junk mail folder, so we kindly ask you to check these folders as well.
If you're still unable to find the email, or if you have any other questions or concerns, please feel free to contact us directly at email@example.com. We're here to help, and we want to ensure that you're fully satisfied with our service.
We understand the importance of receiving timely results, and we continually strive to improve our service based on the feedback we receive from our valued customers like you. We apologize for any inconvenience caused, and we appreciate your patience in this matter.
Thank you again for your feedback.
Great Customer Service & Quick turnaround, Thank you!
My dog attends day care and they require a fecal test w/ Giarda every 6 months. We always do testing at his yearly check up but always had trouble finding a way to complete the 6 month fecal test without a visit to the vet. Was go glad I found affordable pets. I ordered the at home test which came quickly. Directions were clear on how to collect the sample and then I dropped the kit off at a UPS on Tuesday morning and then by Wednesday morning the results were in and I received an email with the PDF of results. Plan to use affordable pets again in the future!
Excellent service, convenient, prompt responses to queries. Highly recommend it.